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Applying for a water meter

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We’re receiving a high number of applications and are taking longer than we’d like to arrange appointments, your application is in progress and there is no need to get back in touch with us.

More information about what you can expect while we process your application is available here.

If you want to make an application for a meter, you can do it online here.

Bryngwyn


Our aim at Welsh Water is to provide you with a first-class supply of drinking water every time you open the tap. To make sure we continue doing this, we’re investing £11.9 million to upgrade the water pipes in your community.

What does this work involve?

Our work will involve replacing over 22 KM of water pipes in our Bryngwyn drinking water zone, including areas such as Manordeilo, Salem and Cilycwm. This essential work will help to build resilience in the water network in the area.

Where will the work take place

Our contractors

We'll be working with Envolve and their supply chain to help us get the work done. They'll be working Monday to Friday between 7:30am and 5:30pm, but sometimes they may need to work outside of these hours and during the weekend to get the work done.

Your water supply during the work

Throughout most of the work there should be no interruption to your water supply. However, there may be times where your water appears a bit darker thank usual. This is quite normal when we are doing work like this and will clear if you run the cold kitchen tap. If there are times when we need to turn off our water for a short period, we will contact you via text message.

Traffic management

Some of the water pipes we're replacing are in the road, meaning that we may have temporary traffic lights or road closures in place throughout the duration of our work. Please be assured that we'll get the work in the roads done as quickly as possible.

Help us give back

We know that our work can sometimes cause disruption in the communities we are working in and we want to help our customers and local groups make a difference in the areas they live. If your community group, school or non-profit organisation is hosting an event or could do with some volunteering assistance, let us know and we'll see what we can do to lend a helping hand. Please get in touch by emailing community@dwrcymru.com.