Our library

Our Annual Performance Report contains information that allows customers and stakeholders to review our performance and to make comparisons with other companies in the sector.

Our Final Assurance Plan sets out the actions we believe are necessary to address any of the risks and weaknesses we have identified.

View and download our latest bioresources trading documentation.

Our Codes of Practice describe in more detail the services we provide, what your rights are as a household customer, and what to do if things go wrong.

View and download the latest company statements, policies and schemes.

View and download documents, booklets and leaflets for our environmental plans, reports and duties.

Download the latest and previous Group Annual Report and Accounts.

View our latest Occupational Health and Safety Report.

View and download the latest company policy statements.

Here you can find the latest customer support documents.

Browse our information sheets on your water supply.

View and download our latest scheme of charges across our business areas.

View the Terms of Reference and Schedule of Matters Reserved for the Joint Board of Glas Cymru and Dwr Cymru.

View and download the Terms of Reference of the joint Board of Glas Cymru and Dŵr Cymru Committees.

View and download our latest water trading documentation.

View and download our lead information documents.

View and download our consultation responses.

View and download our PR24 reports.

These briefings were produced for candidates in each constituency at the 2026 Senedd Elections but are being published to allow customers to access them.