Smart Meter project in Abergele - frequently asked questions
We are installing new meters and replacing older meters with newer technology in Abergele.
Enabling us to find and fix leaks quicker which will help us improve our network for future generations.
We’ve already started preparing and plan to start installing meters from October 2024.
We will install the meter outside your home (on your external stoptap) where we can. If this is not possible we will be in touch to discuss.
Not usually, but we’ll let you know if we need to arrange an appointment with you.
It normally takes a few minutes to install a meter but in some cases it can take longer. We’ll do everything we can to keep disruption to a minimum.
We will need to turn your water supply off for a few minutes while we install the meter. Usually 10-15mins, and we will knock the door before to let you know.
We will carry out the work with as little disruption as possible. Sometimes we may need traffic management to ensure safety.
Let us know, the best way to contact us is by email at abergele@dwrcymru.com
Not usually, but if you contact us we can let you know if it is possible. Email us at abergele@dwrcymru.com
Our contractor called IES (Intregral Energy Solutions). They will have a Welsh Water ID card.
You can still contact us through the project email address at abergele@dwrcymru.com and we'll direct your question to the right department. You can also visit our contact page here.
Reach out to us via email on abergele@dwrcymru.com and we'll get in touch to let you know whether it is possible at your property.
Collecting surface water from a roof into a water butt does not qualify for a reduction as this isn’t a permanent fixture.
Yes, there is no charge for the meter.
We expect that we will need to install a new stop tap chamber to fit our meter on one in 5 properties. Our intention is to hand dig each of the holes for new so we won't use a mini-digger.
No, in fact you could save you money if being on the meter is cheaper for you!
Not regarding the installation, but do reach out to us at abergele@dwrcymru.com if you have a specific concern. You won't be billed on the meter if you don’t want to, so you can stay on your unmeasured charge. You will only switch if you think it benefits you.
The new meters can be read remotely and help us to find and fix leaks quicker which will help us improve our network for future generations.
No. We don't remove meters, customers who have previously switch to a meter can revert to their unmeasured charge within 2 years. The meter will remain in the ground to help us detect leaks.
Usually 10-15mins, and we will knock the door before to let you know.
As part of the project, we will attempt to split the supply and provide you with your own brand new connection but that will be after a survey. We'll be in touch if we think this applies to you.
The battery contained in the meter will last 10 to 15 years.
If we can’t fit the meter externally, we will discuss with you about fitting the meter internally by one of our plumbers.
If we identify a leak, we’ll investigate and be in touch with you.
No, but if you’re unmeasured and would like to be billed on the meter please contact us.
Yes, you stay on the social tariff and we will use the meter to help detect for leaks.
Yes, meters are calibrated international standards ensuring they meet accuracy requirements.
We’re focusing on Abergele for the time being and may extend to other areas in the future.
Yes, you can switch back to unmeasured charges up to 2 years after switching to metered billing.
Yes, you can submit a meter reading every 6 months via your MyAccount, but we will also be able to remotely take meter readings, but if there are any issues we will be in touch.
Yes, our meters don’t share your information. They just send us your data usage securely so you receive accurate bills.
No, the meter is battery powered and a Welsh Water asset so will not use any of your home energy supply.
You can find advice on leaks by visiting our website or email us on abergele@dwrcymru.com
We’ll be in the area and you can always get updates via our website at dwrcymru.com/abergele
We'll collect information on the location of your external stop tap, and regular up-to-date meter readings. If we notice a significant change that could be a leak, we may be in contact to ask if it is expected or not.
You won’t have monitor in your house but the readings will be sent to us automatically.
No, the meter only records water use and does not restrict. You can use your readings to help reduce your water use and help save the natural resource.
No we should be able to remotely take meter readings and no longer need to visit, but if there are any issues we will be in touch.
Yes, we will backdate the charges to the last meter reading.
No, it should not but if you have an issue with your water pressure then let us know and we will look into it. You can let us know by clicking here.
No, you will not have a device in your home like you do with your gas and electric.
Smart meters rely on wireless infrastructure to communicate meter readings, if the smart meter doesn’t have signal and cannot communicate; we will revert to reading the meter manually as required by your billing cycle.
The picture above shows how the new meter will look from above. The meter is mechanical and analogue, with a physical rotary dial similar to meters we’ve been installing for decades. You can still read this meter yourself, should you wish to, but we don’t need you submit readings to us because the clip-on digital communications module will send us the readings daily. If you do want to read your meter, follow these instructions:
- Look at the meter location and serial number on your water bill
- Make sure it's safe for you to read the meter before you attempt to
- If it is located outside, lift the lid on the water meter chamber
- If there is a polystyrene frost cover, remove this
- Some of our meters have their own lid; if there is one, open it so you can see the meter face
- Check the serial number on your bill matches the number found on top of the meter
- Your meter reading is the white-on-black or black-on-white digits, not those in red
You can keep these readings for your own records, but we do not need you to send them to us when you have a Smart Meter.