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Applying for a water meter

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We’re receiving a high number of applications and are taking longer than we’d like to arrange appointments, your application is in progress and there is no need to get back in touch with us.

More information about what you can expect while we process your application is available here.

If you want to make an application for a meter, you can do it online here.

Briefings Library


These briefings below were produced originally for Members of the Senedd and other elected representatives. They are available here to provide customers with insight and information on Welsh Water’s operations.

Each briefing is designed to provide clear, accessible insights, helping to support informed engagement and a better understanding of the work we do for our communities.

Constituency Briefings

We have created 16 constituency briefings containing localised information on the 16 new Senedd constituencies across Wales. Each briefing will provide you with information on local investment projects, our operations in your constituency and ways in which we support local communities.

Constituency briefings downloads

Afan Ogwr Rhondda

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1.5MB, PDF

Bangor Conwy Mon

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1.4MB, PDF

Blaenau Gwent Caerffili Rhymni

Download
1.4MB, PDF

Brycheiniog

Download
1.4MB, PDF

Caerdydd Ffynon Taf

Download
1.4MB, PDF

Caerdydd Penarth

Download
1.5MB, PDF

Casnewydd Islwyn

Download
1.4MB, PDF

Ceredigion Penfro

Download
1.5MB, PDF

Clwyd

Download
1.5MB, PDF

Fflint Wrecsam

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1.5MB, PDF

Gwynedd Maldwyn

Download
1.5MB, PDF

Gwyr Abertawe

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1.5MB, PDF

Pen-Y-Bont Bro Morgannwg

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1.5MB, PDF

Pontypridd

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1.5MB, PDF

Sir Fynwy Torfaen

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1.5MB, PDF

Sir Gaerfyrddin

Download
1.5MB, PDF

Corporate briefings

We have created a series of briefing papers on Dŵr Cymru Welsh Water’s business operations. These include details around topics including an introduction to Welsh Water, storm overflows, the Glas Cymru Model and our investment plans for 2025-30.

Corporate briefings downloads

Final Determination

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1.9MB, PDF

Dwr Cymru 2026

Download
1.9MB, PDF

Storm Overflows

Download
1.2MB, PDF

Glas Cymru Model

Download
313.8kB, PDF

Popular Topics

We have published briefings and leaflets on a number of topics we are frequently contacted about by customers. These materials provide useful information on topics such as social tariffs, water meters and private leakage.

Popular topics downloads

Here for you

Download
2.4MB, PDF

A Guide to Having a Water Meter

Download
183.1kB, PDF

Private Leakage

Download
336.9kB, PDF

Progressive Metering

Download
564.6kB, PDF