Lead Information
View and download our lead information documents.
If you require the documents in an alternative format like large print or braille, please call our Specialist Support team on 0330 0413394 who will arrange for a copy in a format that works for you.
Downloads
New Lead Pipework Brochure
Customer Application - Lead Pipe Replacement Scheme
Information on Lead in Drinking Water
Joint Supply Renewal Approach Lead
Ground Breaker INSUDuct
Lead Information Card
Lead Support Scheme - Customer Application
Our lead support scheme is an enhanced service, and there are some limits to the support we can provide. Full details of what is and isn’t covered are available in the Frequently Asked Questions (FAQs) on our website. While we’re not always able to support the replacement of lead service pipes in every situation, our team is on hand to offer advice and guidance where this applies. Please complete this form as fully as you can, and we’ll review it as soon as possible. We’ll then contact you to confirm whether we can offer support, or if we need any further information from you. You should expect a response from us within 28 days.
Apply online
Lead Support Scheme - Additional Information
Completion of this form is required only if we have been in touch and have requested that you provide us with some additional information. Please ensure you complete with as much detail as possible. You should expect a further response from us within 28 days.
Click here to access the form