Our Complaints Process
We work hard to make sure we protect personal data and get things right first time. If we have made a mistake or have done something wrong, please let us know straight away so we can put things right for you as quickly as possible.
We have a legal obligation to respond to data protection queries within 30 days however, we aim to respond to you within 10 working days. If we need more time, we will contact you to let you know.
The best way to contact us is using one of the forms on dwrcymru.com/contactus.
Alternatively; you can email dataprotectionofficer@dwrcymru.com.
Or
Write to us at; Dŵr Cymru Welsh Water PO Box 690, Cardiff, CF3 5WL.
We will carry out a full investigation into your enquiry or complaint and provide a full response.
Complaints to the regulator
If you are unhappy with our final response, you can contact the Information Commissioner’s Office and ask them to review your case for you.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
You can contact them online at www.ico.org.uk.
You can telephone them on 0303 123 1113.