Leaflets and publications
Here you can find the latest leaflets and publications about customer support.
If you require the documents in an alternative format like large print or braille, please call our Specialist Support team on 0330 0413394 who will arrange for a copy in a format that works for you.
More Information
Download
Customer Assistance Fund Debt Support scheme for third party customers
The Customer Assistance Fund is designed to help those in severe financial hardship to clear debt and get on top of their payments.
Download
Floodcare
What you should do, and how we can help when you’re flooded
Download
How we handle your complaints and compliments
If you wish to complain, we will do our best to sort out any issues or complaint for you straight away.
Download
Not For Profit - Metered Customers
Three little words that make a big difference.
Download
Here for you, not For Profit - Unmeasured Customers
Three little words that make a big difference.
Download
Our Priority Services Register
For when you need a little extra help
Download
Surface Water Rebate
If surface water at your property does not drain in to one of our sewers then you may be able to claim a reduction in your charges.
Download
A guide to having a water meter
Some customers can save money by getting a water meter. Fitting is free, and if it doesn’t suit, you can change back to an unmetered bill within two years.
Download
Bill Cap - WaterSure Wales tariff
WaterSure Wales can help with your charges if you have a water meter or agree to having a water meter installed and receive a qualifying benefit/tax credit.
Download
WaterSure Wales for Third Party customers
WaterSure Wales can help with your charges if you have a water meter or agree to having a water meter installed and receive a qualifying benefit/tax credit.
Download
Your Water Meter
All the information you need about having a meter.