Customer Research
Below are the summary reports for the key customer research projects conducted as part of the PR24 process.
Customer Research Download
Feb 2024 Testing of revised bill forecast
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7.3MB, PPTX
Phase 1 Research
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2.1MB, PDF
PR24 Phase 2 Research
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7.4MB, PPTX
WRMP24 - Metering and Efficiency
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3.2MB, PDF
WRMP24- Main Report
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2.1MB, PDF
PR24 Longitudinal Customer Engagement Wave 1 Feb 2022
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2.4MB, PDF
PR24 Longitudinal Customer Engagement Wave 2 June 2022
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662.1kB, PPTX
PR24 Longitudinal Customer Engagement Wave 3 Nov 2022
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4.3MB, PDF
A1_DWMPPhase1_research_results
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5.7MB, PPTX
A2_DWMP_Phase2_Qual_research_results
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2.8MB, PDF
A3_DWMP_Phase2_QualandQuantIntegrated_research_results
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3.1MB, PPTX
A4_WRMP_research_results
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2.1MB, PDF
A5_WRMP_MeteringandEfficiency_research_results
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3.2MB, PDF
A6_WRMP_Estimated WTP_research_results
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574kB, PDF
A7_LongitudinalPanelWave1_research_results
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2.4MB, PDF
A8_LongitudinalPanelWave2_research_results
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662.1kB, PPTX
A9_LongitudinalPanelWave3_research_results
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4.3MB, PDF
A10_LongitudinalPanelWave4_research_results
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5.7MB, PDF
A11_LongitudinalPanelWave5_research_results
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221.4kB, PDF
A12_ P1CustomerAttitudesResearch_results
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2MB, PDF
A15_ P2LongTermOutcomes_QualandQuantResearch_results
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2MB, PDF
A16_ P2LongTermOutcomes_QualResearch_results
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3.1MB, PDF
A22_ P3AffordabilityandAcceptability_QuantResearch_results
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10.9MB, DOCX
A23_ P3AffordabilityandAcceptability_QualResearch_results
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10.1MB, PDF
